Last updated: 2/13/2026
This Refund Policy governs all purchases made on Colio, owned and operated by Colio Tech Private Limited(“Colio”, “we”, “our”, or “us”). By making a payment on the platform, you agree to the terms outlined below.
All payments made for purchasing Coinss on the Colio platform are non-refundable. Once Coinss are successfully credited to your account, the transaction is considered final and cannot be reversed, transferred, or refunded under any circumstances.
In the event of a payment failure, technical error, or any mishappening during the transaction where the amount is debited from your bank account but Coinss are not credited to your Colio account, the amount will be eligible for a refund.
Any eligible refund arising due to failed or incomplete payment transactions will be processed automatically and credited back to the original source of payment (bank account, card, or UPI) within 3–4 business days, subject to banking and payment gateway processing timelines.
Refunds, where applicable, will only be initiated to the same bank account or payment method from which the original payment was made. Requests for alternate refund methods will not be entertained.
If you experience any issues related to payments or refunds, you may reach out to our support team with relevant transaction details for assistance.
📧 management@colio.in
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Unit No. 604, 6th Floor, Bhutani Alphathum,
Nagla Charandas, Near NEPZ Sub Post Office,
Sector 90, Noida, Gautambuddha Nagar,
Uttar Pradesh - 201305, India